Refund policy

We want you to be happy with your purchase from Renegade Immortality. If you have a problem with your order, please contact us and we'll do our best to make it right.

Returns

We accept returns of eligible physical products within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging, when applicable
Free from damage caused by use, misuse, or handling after delivery

Books that have been read, written in, marked, damaged, or otherwise used may not be eligible for return.

Apparel and other merchandise must be unworn and in original condition.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been used, worn, or damaged after delivery
Personalized or specially customized items
Digital products, if offered in the future
Gift cards, if offered in the future

How to Request a Return

Before sending anything back, please contact us through the Contact page and provide:

Your order number
The item(s) you would like to return
The reason for the return

Please wait for return instructions before shipping an item back.

Return Shipping

Unless an item is defective, damaged upon arrival, or we made an error in fulfilling your order, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include photographs of the item and packaging when appropriate so we can evaluate the issue and determine the best resolution. Depending on the circumstances, we may offer a replacement, refund, or other appropriate remedy.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund and return the funds to your account.

Exchanges

We do not currently offer direct exchanges. If you need a different product or apparel variant, you may return the eligible item according to this policy and place a new order.